Monday, June 22, 2015

Chief Operations Officer Jobs in Tanzania

Job description

  • To lead and manage the Technology, Operations and Administration functions of the country
  • To ensure compliance with group standards of best practice such that a stable technology and operating platform is available at all times
  • To ensure that the highest standards of service delivery are maintained and that changing customer and business needs and requirements are recognised and adapted to on a timely basis
  • To ensure that the development, design, operation and improvement of the businesses systems are aligned to the organisation’s strategy, are in conformance with all regulatory requirements and are provided at an effective cost.
  • To understand the technology and operations risk that the business faces and ensure that effective controls and procedures are in place throughout the business to mitigate risk.


  • Understand the country business strategy as well as local conditions and the environment and translate these into project priorities aligned with the target operating model and appropriate work streams
  • Understand the specific regulations and constraints that impact the business and where necessary, define the requirements to align operating model to meet the requirements
  • Balance the function’s need for autonomy and flexibility with the drive for efficiency and standardisation
  • Demonstrate the successful execution of the technology and operations strategy
  • Take responsibility for the alignment of the different business units’ strategies to ensure a single face to the market
  • Improve the efficiency of the operational and technology platforms by driving standardisation within and across departments and reduction in operational risk
  • Leverage central standardised technology and services as well as resources to drive best practices across people, processes and technology work streams
  • Conduct an ongoing assessment of the efficiency of the operational business processes and re-engineer these processes in alignment with the Group’s standard operating model
  • Set operational and technology (Key Performance Indicators) for each process which are aggressive, achievable and tied to long-term strategic goals of the business
  • Minimise the operational risk in the business units and across the platform through ensuring appropriate controls are in place and followed
  • Report on all operational and technology incidents / breakdowns and participate in the necessary Operational Risk Assessment Forums

Company profile

  • An appropriate business related degree or Diploma and a relevant Master Degree will be advantageous
  • Relevant experience in a senior position in operations within a service industry, preferably banking
  • At least 8 years of leadership experience in general banking and/or microfinance
  • Excellent knowledge of technology and operations within a consumer and transactional banking environment will be advantageous
  • Proven track record of delivering and managing a robust and efficient operating platform as well as leading and managing multiple disciplines in a multi-cultural environment
  • Strong ability to build relationships with key stakeholders internally and externally
  • Sound knowledge of the Financial Service Industry operations and its products
  • Must have a good command of English, speech and written
  • Attention to detail and ability to execute deliverables in agreed time frames
To apply for this position please go to or clickhere

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